General Terms


  • Please consider that it is not possible to check out with a value below 2.00 Euro in average per lot.
  • Bitte beachten Sie, dass es nicht möglich ist Aufträge unter einem durchschnittlichen Positionswert von 2 Euro zu platzieren.


  • Customer replies are possible Monday to Friday 8 - 16 Berlin Time. No replies on weekends or holidays!
  • Bitte beachten Sie auch die Splash Seite für aktuelle Informationen.
  • Please see the Splash page, too for current information.
  • Kundenanfragen können Montag bis Freitag 8 bis 16 Uhr beantwortet werden, nicht an Wochenende oder Feiertagen.
  • We normally process orders after payment. This can cause in very rare cases that there is minor deviation of our stock. This does not happen generally but we just want to inform upfront that this could happen. If such a case concerns you, we will inform you and issue a coupon.
  • Wir bearbeiten Aufträge in der Regel nach Zahlungseingang. Daher kann es zu geringen Lagerabweichungen kommen. Dies tritt sehr selten auf. Dennoch wollen wir unsere Kunden darauf hinweisen, dass wir Sie dann ggf. informieren und einen Coupon erstellen.
  • All EU-28-countries have to pay and select €-Euro,
  • All NON-EU-countries must select $-USD,

General Terms:

  • Please select USD if you are from a non-EU country Non-EU (e.g. USA, China) .
  • If you are from a country belonging to EU 28 (Germany, France, etc) you have to select and pay in Euro.
  • Large orders exceeding 20 lots might take additional time, if there is a high workload
  • If you wish to have your letters tracked, please access the following website. For this procedure, you need the shipping date and the tracking number of your order:
  • In order to have parcles tracked, pleas check in with your ID on the following website: Please select English or German
  • We are not willing to deliberately use wrong customs declarations (neither change in value nor declaration as a gift) because we are a legal business company and would like to continue our job for some more years to come.
  • The declared value on the customs form will be the GRAND Total, if you are from Norway and Switzerland or another country with low customs import values, please discuss with me.
  • Please double-check your addresses. We will use the Brick Owl address for shipping unless you instruct us to ship elsewhere. Please do tell us via the buyer's notes in your order submit if you want your items shipped to a address other than the one from Brick Owl .
  • Every order shipped into a country valid for the VAT reduction (19%) will be shipped insured; in addition, a customs declaration is needed, which costs 5.99€.


Last Updated: 21 Mar 2016